Refund Policy

At Goritta, we value your satisfaction and are committed to delivering quality products. As per Malaysian consumer protection guidelines, all sales are final. We do not accept returns or exchanges once the goods are sold, unless the item is defective, damaged, or incorrectly delivered.

Damaged or Defective Items

Please inspect your order upon receiving it. If the item is defective, damaged, or if you receive the wrong item, contact us within 3 days of receiving your order at hello@goritta.com. We will evaluate the issue and arrange for a replacement or refund if applicable.

Non-Returnable Items

Due to hygiene and safety reasons, we strictly do not accept returns for:

• Perishable goods (e.g., food, plants)

• Custom or personalized products

• Personal care items (e.g., cosmetics, hygiene products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

Refunds (If Applicable)

Once your return is approved and the item is received and inspected, we will notify you of the refund status. If approved, a refund will be processed via your original payment method. Please note it may take time for your bank or credit card company to process and post the refund.

Contact Us

For any issues related to your order, reach out to us at hello@goritta.com. Our customer support team will be happy to assist.